RETURN & REFUND POLICY

Returns & Refunds

Your satisfaction is important to us.

Return Window

Returns are accepted within 30 days of delivery.

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Eligible Returns

Items must be:

• Unused
• In original condition
• In original packaging

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Non-Returnable Items

For hygiene and safety reasons, opened pet grooming products, consumables, and personalized items may not be eligible for return unless defective.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days and include photos.

We'll gladly replace or refund eligible items.

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Refunds

Approved refunds are issued back to your original payment method.

Please allow 5–10 business days after approval for your bank to process the refund.